Our Policies

LTS is committed to delivering digital solutions that meet or exceed international quality standards. We follow structured delivery models, documented workflows, and continuous review procedures across every phase of system implementation and client support.

We:

• Customize every ERP system based on clearly scoped client needs.
• Apply rigorous testing protocols before every go-live.
• Conduct periodic audits to ensure system performance and client satisfaction.
• Ensure all services are delivered by trained, qualified professionals.

“At LTS, quality is not a department — it’s built into every line of code and every decision we make.”

We treat your data as if it were our own. All client information is protected by encryption, role-based access, and internal NDAs signed by every team member and subcontractor.

Key practices:

• Hosting through secure UAE-based infrastructure.
• Compliance with GDPR principles (consent, access control, auditability).
• Client data never used in marketing, demo, or analytics without written consent.
• Clear protocols for backup, recovery, and emergency access.

We operate with integrity, safety, and sustainability at the core of our service delivery.

Health & Safety:

Our working conditions — on-site or remote — follow health and safety best practices. All field teams undergo basic risk and safety training.

Environmental Responsibility:

We promote digital tools that reduce paper usage, minimize physical travel, and support sustainable operations — both for ourselves and for our clients.

“We don’t just build smarter systems — we do it responsibly.”

LTS maintains a zero-tolerance policy for corruption, bribery, or unethical client engagement.

We:

• Follow fair pricing models with documented quotations.
• Our partners and subcontractors must align with our ethics standards.
• Never prioritize profit over the client’s best interest.
• All dealings are transparent and auditable.

Our clients are not transactions — they are long-term partners. We aim for every relationship to be built on responsiveness, honesty, and shared success.

We commit to:

• 24–48 hour response times.
• Clients receive dedicated support contacts.
• Feedback is integrated into every system improvement.
• Providing full visibility into project status and timelines.

LTS maintains a company-wide culture of learning, evaluation, and adaptation. Each project closes with a formal lessons-learned review. Internally, our teams participate in monthly improvement sessions and periodic re-training.

“We believe that transformation starts within — and we lead by example.”